QUESTIONS

When you submit an online consultation, our prescribers will evaluate your suitability for prescription eyelash growth treatment. Any medication prescribed will be clinically-proven and evaluated for safety for use for eyelash growth—but please note that prescribing decisions are up to the individual prescriber.

Subject to your suitability for treatment, our prescribers will recommend a solution that mimics a natural hormone in the body that stimulates hair growth. When the treatment is applied to hair follications it can lead to both longer and thicker lashes.

[1] Clinical Opthamology (journal): https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2861943/

[2] Drug delivery (journal): https://www.tandfonline.com/doi/full/10.1080/10717544.2022.2027046

Unlike over-the-counter eyelash treatments (i.e. anything you can purchase without a prescription), the medications we prescribe are backed up by extensive clinical evidence for eyelash growth and has a well-researched safety profile. There are some over-the-counter products that contain a similar compounds, however the safety and efficacy of these products has not been evaluated.

Our treatment is only available as a prescription. There are some over-the-counter versions, however these products do not have as solid of scientific evidence for eyelash growth (and they tend to charge £££ since they’re marketed as cosmetics, not pharmaceuticals).

Everyone’s eyelashes are different, but in general you should start to see results within a couple of months. We recommend giving it at least 16 weeks to evaluate whether the treatment has been effective for you.

[1] Journal of the American Academy of Dermatology: https://www.jaad.org/article/S0190-9622(11)00632-3/fulltext

Our treatment may not work for everyone, however solid scientific evidence shows that about 80% of people see significant improvements after 4 months.

For the science nerds: In a multicenter, randomized, double-masked, vehicle-controlled, parallel-group study (put simply, the best in the business), 78.1% of participants saw improvement in their Global Eyelash Score (GEA—yes, that’s a really thing) at 16 weeks.[1]

[1] Journal of the American Academy of Dermatology: https://www.jaad.org/article/S0190-9622(11)00632-3/fulltext

We are unable to prescribe treatment to patients with certain contraindications, including if you are pregnant, have previously undergone non-LASIK eye surgery, or have certain eye diseases. These restrictions are based on clinical best practice, so please rest assured that, if we’ve been unable to approve your prescription, it’s for your own safety! Anyone who does will prescribe you treatment without first checking these contraindications would be doing so without following proper clinical guidance.

We work with a partner pharmacy, Phlo, to help you get the right prescription delivered to you seamlessly and safely. One of Phlo's licensed prescribers will evaluate your online consultation and write your prescription.

In short, it’s for your safety. There are a few reasons we would not recommend using the treatment (such as if you become pregnant), so we just need to do a quick check-in once per year to make sure nothing has changed since your last consultation.

Prescription-strength eyelash growth treatment has not been extensively studied in pregnant or breastfeeding women, so the clinical guideline is not to use it in order to reduce any potential risks to the baby. But fear not! We’re here whenever you’re ready to come back to us.

The use of prescription-strength eyelash growth treatment for patients under the age of 18 has not been studied, and therefore it is not licensed for use by younger patients.

In short, no! Our treatment works by promoting the natural cycle of eyelash growth, which you cannot speed up. In addition, our treatment has only been evaluated for safety in once per day application, so it is not recommended to apply it more frequently.

The compound we prescribe is generally regarded as very safe by the scientific literature, however some people may experience side effects. The most frequently reported adverse events in a study of 278 patients were eye pruritis (eye itchiness), conjunctival hyperemia (eye redness), skin hyperpigmentation, ocular irritation, dry eye symptoms, and erythema of the eyelid. These events occurred in less than 4% of patients.[1] If you experience any of these side effects, please discontinue use.

[1] Food & Drug Administration: https://www.accessdata.fda.gov/drugsatfda_docs/label/2008/022369lbl.pdf

Relatively uncommon! The most common side effects reported in a large trial of were reported in less than 4% of participants. To minimise side effects, it’s important to follow application instructions and ensure that you’re applying the solution in a thin line carefully along your upper last line, with a new brush every day.

Iris hyperpigmentation - or the darkening of the coloured part of the eye - has been reported in a small percentage of patients using Lumigan®, which is dropped directly into the eye (Lumigan® is 0.03% bimatoprost prescribed for patients with glaucoma as eyedrops). This is more common in patients with hazel or green eyes, whereas blue and brown-eyed patients were less effected. Reports of eye colour changes as a result of bimatoprost 0.03% applied to the upper lashline, however, are rare.

For starters, we’ll be super sad! Other than that, your lashes will, over time, return to their normal, pre-Flutter length. Unlike eyelash extensions, our treatment doesn’t damage your eyelashes, so the only downside of stopping is that you won’t continue to enjoy supercharged lashes.

Your subscription includes a 3-month supply of treatment (three 3ml bottles) and brushes for daily application. It also includes your initial online consultation, prescription by a UK-licensed provider, and annual follow-up consultations.

Because our treatment requires a prescription from a licensed medical provider, our services are only available as a subscription. This allows us to follow a patient over time and ensure you’re both seeing the results you want, and doing so safely. The good news is, you can manage your subscription at anytime—including cancelling or pausing—by logging into your account here.

Sniff - holding back tears over here. If you realllllly do want to cancel, please do so by logging into your account here.

💃🏻🥳 (just celebrating a bit). In order to re-start your subscription, we’ll just ask you to do our online consultation again to make sure nothing has changed since you last subscribed. Then, it’s business as usual!